Website Octopus Labs
Octopus Labs is not your typical financial services company. We want to change the world of finance for the better, with easy-to-use products and services that help people to manage their money. We combine established financial expertise with cutting-edge technology to build smart, simple and disruptive fintech solutions– like Octopus Choice and Octopus Cash. Octopus Labs is part of the Octopus Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Following on from earlier successes with Octopus Choice and Octopus Cash, we are now developing our new start-up company Octopus Wealth, using tech and modern ways of working to exploit the opportunity that greenfield provides to transform the wealth management industry. We’re a team of Financial Service professionals, product managers and developers with backgrounds that span tech companies, financial service titans and the wider start up scene. We are being backed by the Octopus Group which in effect de-risks the start-up significantly, and are based in Farringdon in London.
We are looking for an exceptional Head of Operations to shape how we develop and grow the operations of our new business, and to also take charge of ensuring the delivery of our fledgling day to day business processes. Reporting to the Octopus Wealth CEO, you’ll be responsible for ensuring the team of advisers, planners and specialists maintain tempo and quality, manage and allocate their work effectively, ensuring our clients receive an exceptional level of client service every time. You will lead a team of operational colleagues, and will be accountable for coaching and mentoring them, and helping create the right culture that our business needs. You’ll continually identify ways we can improve our processes through reengineering them or working with our tech team to build amazing solutions. And along with the wider team you will constantly look for fresh ways to help the new business scale.
This is a unique opportunity to play a pivotal role at the early stage of a venture-funded start up, turning cutting-edge technology into a disciplined business, by leading and scaling out the operations team.
• Leading and growing the operations team (including mentoring, coaching, recruiting and developing operational colleagues)
• Owning the delivery of the perfect operational day by acting as the on-the-field quarterback making sure all the team are working together as smoothly as possible.
Developing and maintaining the operational playbook for the business, enabling the business to scale effectively by using tech to continually optimise and automate business processes
Optimising company-wide processes to make the business run 10x faster
Comfortable in working in a complex and ambiguous environment
A natural inclination to identify and fix broken processes
Have an impressive attention to detail
Ability to demonstrate a track record of implementing best practice processes
Strong analytical skills with great Excel / Google Sheets knowledge. SQRL be great too.
Good business acumen, with the ability to make a telling contribution to the strategic development of the business and keen to work in a start-up environment.
Experience of working in a regulated environment preferred, but not essential
Obsessed about doing the right thing for the customer
Excited about the opportunity that tech offers to disrupt a broken and old-fashioned industry
• 4+ years in an operational environment
• Had responsibility for running elements of day to day operations (planning and organising activities)
• Exeprience of leading and developing junior colleagues, and building a high performing team
• Ability to influence and communicate with colleagues regardless of seniority or status
Location: Farringdon, London
Salary: Competitive package for the right candidate
Start date: ASAP